REFUND POLICY

Effective date: March 26, 2026

Last updated: March 26, 2026

✅ Right to a refund

You can request a refund within 24 hours after the purchase, provided all conditions are met.

1. Refund conditions

1.1. A refund is possible if all of the following conditions are met:

No more than 24 hours have passed since the purchase
The license key has not been activated
The program has not been used for more than 1 hour
There were no violations of the Terms of Service

2. When a refund is not possible

2.1. A refund is not issued in the following cases:

More than 24 hours have passed since the purchase
The license key has been activated
The program has been used for more than 1 hour
Violation of the terms of use (cracking, bypassing protection)
A repeat purchase after a refund

3. How to request a refund

3.1. To request a refund:

Send an email to: support@defiller.ru
Include the following in your email:
- Order number (from the payment email)
- License key (if it was activated)
- Reason for the refund
- Screenshot of the receipt (if available)
Wait for a reply within 24-48 hours

4. Review process

4.1. We review the request within 2 business days.

4.2. The decision will be sent to the email provided at purchase.

4.3. If approved, the funds are returned using the same method that was used for payment.

4.4. The time for the funds to arrive depends on the chosen payment method, the bank and the payment service. A refund usually takes from 1 to 10 business days.

5. FAQ

❓ What if the program does not work?

First contact technical support: support@defiller.ru. We will help you configure the program, or we will refund you if the problem is not resolved within 24 hours.

❓ Can a license be exchanged?

Yes, exchanging for another plan is possible with payment of the difference. Write to support stating the plan you want.

❓ What if I bought the wrong plan?

If the key is not activated, a full refund or an exchange for the plan you need is possible. If it is activated, an exchange is possible with payment of the difference.

❓ Can I get a refund after 24 hours?

In exceptional cases (technical problems on our side) a refund is possible after 24 hours. Each decision is made individually.

6. Contacts

📧 Refund support service

Email: support@defiller.ru

Ticket system: create a request in your account

Response time: 24-48 hours

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