Last updated: May 14, 2026
1.1. This document is a public offer by Defiller (hereinafter — the Provider) and defines the terms for granting access to the Defiller software, the account area and related online features.
1.2. Acceptance of the offer is constituted by placing an order, paying for a subscription, registering on the site, activating a license key or starting to use the service.
1.3. The current version of the offer is published on the Provider's site at https://defiller.ru/offer.html.
2.1. The Provider renders the Customer services granting access to the Defiller software, a private addon for World of Warcraft Legion 7.3.5, the account area, cloud profile storage and related online features for the term of the selected and paid subscription.
2.2. The specific access term, price and set of available features are determined by the plan selected on the Provider's site at the moment the order is placed.
2.3. The service is provided remotely through the site https://defiller.ru, the account area, the launcher and Defiller software components.
3.1. After the order is placed and the payment is confirmed, the Customer is issued a license key and/or access is activated in the account area.
3.2. The service is deemed rendered from the moment access, the license key and/or the subscription activation are provided to the Customer in the account area.
3.3. For the service to work correctly, the Customer must use a working email and comply with the technical requirements set out in the terms of service.
4.1. The price of the services is stated on the subscription checkout page and depends on the selected plan.
4.2. Payment for the services is made by bank transfer through the payment services connected on the Provider's site.
4.3. The Provider does not store the Customer's bank card or payment instrument data.
5.1. A refund is possible within 24 hours of payment if the access was not activated, the license key was not used and the service was not actually rendered.
5.2. After the access is activated, the license key is used or actual use of the service begins, the service is deemed rendered and no refund is made, except in cases provided for by the legislation of the Russian Federation.
5.3. To request a refund, the Customer sends a message to support@defiller.ru stating the order number, the email and the reason for the request.
6.1. The Provider undertakes to grant access to the service after the payment is confirmed and to keep the account area operational within the technical capabilities of the service.
6.2. The Customer undertakes to use the service in accordance with the terms of service, not to transfer the license key to third parties and not to violate the technical restrictions of the service.
6.3. The terms of software use, license restrictions and personal data processing rules are additionally governed by the terms of service and the privacy policy.
7.1. The Provider is not liable for the inability to use the service caused by a malfunction of the Customer's equipment, lack of an Internet connection, incorrect software configuration or the actions of third parties.
7.2. The Provider's maximum liability is limited to the amount actually paid by the Customer for the relevant access period.
8.1. Personal data is processed in accordance with the privacy policy published at https://defiller.ru/privacy.html.
8.2. By placing an order or using the service, the Customer confirms agreement with the personal data processing terms.
9.1. The parties seek to resolve all disputes through negotiation and by contacting the Provider's support.
9.2. In all matters not covered by this offer, the parties are governed by the legislation of the Russian Federation.